Faqs
Frequently Asked Questions
All our rings are made to order. We keep very minimal stock, which allows us to give you these amazing rings at such low prices!
The Process
How does it all work?
Getting your dream is super easy.
- Step One: Select your desired ring from our website. Browse our collection and choose the perfect piece that suits your style and preferences.
- Step Two: Before proceeding with your purchase, double-check all your details to ensure accuracy. This includes your ring size, diamond specifications, metal type, and any other customisation options.
- Step Three: Complete your payment in full to confirm your order. We offer a secure and seamless checkout process for your convenience.
- Step Four: Once your order is placed, we handle the rest! We offer global delivery with all taxes covered by us, ensuring a hassle-free experience no matter where you are.
We accept payment by paypal or any payment card, including AMEX via a secure and insured Shopify payment gateway.
The Process
How does it all work?
Getting your dream is super easy.
- Step One: Select your desired ring from our website. Browse our collection and choose the perfect piece that suits your style and preferences.
- Step Two: Before proceeding with your purchase, double-check all your details to ensure accuracy. This includes your ring size, diamond specifications, metal type, and any other customisation options.
- Step Three: Complete your payment in full to confirm your order. We offer a secure and seamless checkout process for your convenience.
- Step Four: Once your order is placed, we handle the rest! We offer global delivery with all taxes covered by us, ensuring a hassle-free experience no matter where you are.
We accept payment by paypal or any payment card, including AMEX via a secure and insured Shopify payment gateway.
How long does the process take?
Once your purchase is complete, we begin crafting your ring, which is typically dispatched within 21 days.
Do you have a store for me to try on rings?
No, we are a global online company with offices in London and Hong Kong, enabling us to offer the highest quality products and services at the most competitive prices.
Do you have any waranty or after sale support?
We offer a lifetime warranty that includes resizing and repairs.
We also have a 30-day return policy, allowing you to return the ring for a full refund if you're not happy within 30 days of completion.
How can I trust they are real?
All our engagement rings come with IGI certification and are hallmarked.
How can I get a ring?
Simply complete your purchase on our site, and we’ll handle the rest.
Are lab-grown diamonds real diamonds?
Yes, lab-grown diamonds are 100% real diamonds. They have the same chemical, physical, and optical properties as natural diamonds. The only difference is that they are created in a controlled environment rather than mined from the earth.
Can you tell the difference between lab-grown diamonds and earth-mined ones?
No, it’s nearly impossible to tell the difference between lab-grown and earth-mined diamonds with the naked eye. Both have the same brilliance, hardness, and sparkle. Only advanced equipment can distinguish them by analysing their growth patterns and trace elements.
How are lab-grown diamonds produced?
Lab-grown diamonds are created using two advanced methods:
- High Pressure High Temperature (HPHT): Mimics the natural diamond formation process by applying intense heat and pressure to a carbon source.
- Chemical Vapor Deposition (CVD): Involves placing a diamond seed in a chamber filled with carbon-rich gas, which crystallizes layer by layer to form a diamond.
Both methods produce diamonds that are physically and chemically identical to mined diamonds.
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30 Days Hassle-Free Returns
Get 100% refund for returns within 30 days.
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Credit and Financing
We do not provide direct financing; however, financing options may be available through our third-party partner, PayPal, subject to their terms and conditions. Please note that availability is limited to select locations.
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100% Certified
Our jewellery always comes with a certificate of authenticity.
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Life Time Warranty
Life time warranty against manufacturing defects on all designs.
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Insured Shipping
Insurance covered shipping & reputable courier partner.
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Connect With Us
Our jewellery experts can help answer all your questions.
