Terms and Conditions

Last Updated: 04/09/2025

Welcome to Love Grown Diamonds (“we,” “our,” “us”). By accessing or using our website, products, or services, you (“you,” “your,” “customer”) agree to be bound by the following Terms and Conditions. Please read them carefully before making a purchase or using our services.

1. General Information

Love Grown Diamonds is a Hong Kong–registered global jewellery company specializing in high-quality laboratory-grown diamond jewellery.
We operate internationally, with a strong customer base in the UK and worldwide shipping options.
By purchasing from us, you confirm that you are at least 18 years old and legally able to enter into binding agreements.

2. Products and Services

All diamonds sold are laboratory-grown and certified (IGI or equivalent).
Jewellery is available in 18k gold or platinum, unless otherwise specified.
Each product description aims to be accurate, but slight variations in size, weight, or design may occur due to craftsmanship.
Images and videos on the website are for illustration purposes; colours and appearances may vary depending on lighting and screen display.

3. Pricing and Payment

All prices are displayed in GBP (£) for UK customers and may be converted to local currencies at checkout.
Prices include VAT where applicable. Additional duties or import taxes may apply for international orders.
We accept payments via secure gateways (credit/debit cards, bank transfers, Klarna, etc.).
We also offer staged payment options: 10% deposit, 40% at CAD approval, 50% before dispatch (unless otherwise agreed).

4. Orders and Acceptance

Once an order is placed, you will receive an email confirmation. This does not constitute acceptance of the order until payment is verified.
We reserve the right to refuse or cancel orders due to pricing errors, availability issues, or suspected fraud.
Bespoke or custom-made jewellery orders are final and non-refundable, except where faulty.

5. Shipping and Delivery

We offer worldwide shipping through trusted couriers. Delivery times vary by region and product type.
All shipments are fully insured until they reach you. You may be required to sign for delivery.
Any customs duties or local taxes are the responsibility of the customer.

6. Returns and Exchanges

We offer a 30-day change of mind return policy on most items, provided the jewellery is unused, unworn, and in original condition.
Custom-made, engraved, or resized items are not eligible for return unless faulty.
Return shipping is the responsibility of the customer unless the item is faulty or incorrect.
Refunds will be processed back to the original payment method within 14 business days of receiving the returned item.

7. Lifetime Warranty

All Love Grown Diamonds jewellery comes with a Lifetime Warranty covering manufacturing defects.
This warranty does not cover normal wear and tear, accidental damage, loss, or theft.
Customers must provide updated contact details to keep the warranty valid.
We offer free lifetime resizing for all engagement rings (limitations apply).

8. Upgrades and Trade-In

Customers are eligible to upgrade their centre stone (e.g., to 3ct, 4ct, or 5ct) by paying only the difference in diamond value.
We will redesign your original ring to accommodate the new diamond.
Trade-in and upgrade terms are assessed case by case and subject to current pricing.

9. Customer Obligations

You are responsible for providing accurate details (ring size, shipping address, etc.).
You must handle and care for your jewellery as advised in our care guide.
You agree not to misuse our website or engage in fraudulent activity.

10. Intellectual Property

All content on our website, including designs, images, logos, and copy, is the intellectual property of Love Grown Diamonds and may not be reproduced without written permission.

11. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages (including loss of profit, emotional distress, or customs delays).
Our liability in any case is limited to the purchase price of the product.

12. Governing Law

These Terms are governed by the laws of Hong Kong, without regard to conflict of law provisions.
Disputes will be subject to the exclusive jurisdiction of the Hong Kong courts, unless otherwise required by consumer protection laws in your country.

13. Updates to Terms

We reserve the right to update or amend these Terms at any time. Updates will be effective immediately upon posting on our website.
Continued use of our website or services constitutes acceptance of any revised Terms.

14. Contact Us

If you have any questions about these Terms or your purchase, please contact us:
📧 Email: Info@lovegrown-diamonds.com
📞 Phone/WhatsApp: +44 7512 663307
📍 Address: 1/F EATON house 380 Nathan Road, Kowloon, Hong Kong